BUSINESS CAPABILITY - Reverse Logistics
| Description | EN: Manages the flow of products and materials in reverse, including returns, recycling, or repair of end-of-life or excess products. This capability optimizes sustainable resource management by reducing waste and recovering value from products at the end of their lifecycle. Its utility includes minimizing return-related costs and enhancing customer satisfaction through efficient processes for handling defective or unwanted products. FR: Gère le flux des produits et des matériaux en sens inverse, y compris les retours, le recyclage ou la réparation des produits en fin de vie ou excédentaires. Cette capacité optimise la gestion durable des ressources en réduisant les déchets et en récupérant la valeur des produits en fin de cycle de vie. Son utilité inclut la minimisation des coûts liés aux retours et l'amélioration de la satisfaction client grâce à des processus efficaces de gestion des produits défectueux ou non désirés. |
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| Name (FR) | Logistique inverse |
| Classifying categories | 
Logistics |
| Parent Maps | 
Logistics Services (from: 
Enterprise Operations) |
| Packaging Library |
Enterprise Operations |
TREE VIEW
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Reverse LogisticsManages the flow of products and materials in reverse, including returns, recycling, or repair of end-of-life or excess products. This capability optimizes sustainable resource management by reducing waste and recovering value from products at the end of their lifecycle. Its utility includes minimizing return-related costs and enhancing customer satisfaction through efficient processes for handling defective or unwanted products.
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Product Returns Processing
Manages the returns process for goods from customers, ensuring efficient handling, inspection, restocking, or disposal. The aim is to streamline returns, minimize costs, improve operational efficiency, reduce waste, and maintain customer satisfaction. This capability helps in identifying reasons for returns, enhancing product quality, and improving customer loyalty.
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Recycling & Disposal
Manages the disposal of products that are no longer usable, ensuring compliance with environmental regulations. The aim is to reduce environmental impact by overseeing recycling processes and ensuring proper disposal of materials. This includes minimizing landfill waste, optimizing recycling operations, and ensuring sustainability, all while meeting regulatory standards.
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